Last time you cleared part of your balance and tried to withdraw, the request came back short because part of that money was still bonus. The condition behind it is the playthrough requirement, the rule players most often misread as a one-time target instead of a per-bonus one. It decides when bonus funds turn into withdrawable cash, and until it is met, your own money stays mixed in with the bonus.
How to Claim the Offer
Claiming works in a set order, and each step depends on the one before it. Skipping a step is the fastest way to lose a bonus you already earned.
- Open the official site in your phone browser or on a desktop and sign in. Use one account only; a duplicate account voids any bonus attached to it.
- Move to the promotions area before you deposit. The link tied to the offer is what flags your account for the bonus.
- Take the welcome offer on Casombie official site while your account balance is empty. A balance already holding funds can block the bonus from attaching.
- Choose your deposit and confirm it in the cashier. Read the confirmation screen, because it shows whether the bonus is attached.
- Enter the bonus code if the promotion lists one. A missing code usually means the deposit counts as a plain deposit with no bonus.
- Wait for the balance screen to show the bonus as a separate amount. If it does not appear, the offer was not applied.
- Start playing with the bonus funds as the terms allow. Games you enjoy may not count toward the playthrough at all.
The promotion page is the source for every condition tied to the offer. Claiming outside the promotions area leaves no record that you opted in. A bonus that never shows on the balance screen was not attached, and playing on does not fix that. The order above keeps your deposit and your bonus separate from the first minute.
Bonus Terms Explained
The table below holds the main conditions and how each one behaves for your money.
| Term | What it means | What to check |
|---|---|---|
| Playthrough requirement | Bonus money must be staked a set number of times before it turns into cash | Whether the figure applies to the bonus alone or to the bonus plus your deposit |
| Game contribution | Each game type adds a different share of your stake toward the playthrough | How much a slot, a table game or a live game adds, since low-contribution games stretch the time |
| Maximum bet while wagering | A cap on each stake you place while a bonus is active | The cap itself, because a single larger bet can void the bonus winnings |
| Free spins | Spins credited on a chosen slot, with their own conditions | The slot they apply to and how spin winnings are treated afterward |
| Expiry | The period during which a bonus and its winnings remain valid | When the clock starts and what happens to anything not cleared by then |
Players misread the per-bonus nature of the playthrough most often. They clear one bonus, claim another, and assume the two targets add up into a single goal. Each bonus carries its own requirement, and mixing them leaves both partly cleared.
The contribution rule is the next surprise, because a favourite table game may add little or nothing. A stake placed on a low-contribution game still risks real money but barely moves the target. The bet cap works in the opposite direction: one stake above it can forfeit the winnings even after the target is met. Expiry means a bonus can lapse while you play, so a long session on the wrong game can wipe out progress. Free spins sit outside the main balance and follow their own conditions, which is why their winnings may arrive as bonus money rather than cash.
Wagering in Numbers
This is a worked example only, not the actual terms of any offer. The figures exist to show how the formula behaves.
Take a deposit of 30 with a bonus of 30 and a playthrough of x25 on the bonus. The target equals the bonus multiplied by the multiplier. Working that through gives 30 x 25, which is 750 in total stakes. That figure is the amount you must wager, not the amount you must win.
Consider a slot that contributes in full. Every unit you stake there moves the target by a full unit. The 750 is reached across many spins rather than one, and the stake comes from your balance as you play. Partial progress is normal, and the balance screen is where it shows.
Now switch to a table game that contributes at a quarter of the rate. Four units staked there move the target by one. Reaching 750 at that rate needs far more staking than the slot route. The contribution rule, not the multiplier, is what makes the difference.
Winnings from the bonus usually join the bonus balance until the target is met. That means they cannot be withdrawn yet, and they extend the amount you can keep staking. A bet above the cap can forfeit those winnings at any point. Keeping each stake under the cap protects the progress already made.
Finally, the deposit side of the formula matters. If the multiplier applies to deposit plus bonus, the target is 60 x 25, which is 1500. That is double the first figure for the same money. Knowing which base applies changes how long the clearing takes.
How Free Spins Work
Free spins arrive as a separate credit tied to one named slot. They do not land in your main balance, and they cannot be spent on another game. The promotion states the slot, so start there rather than on a favourite game.
Spin winnings normally arrive as bonus money, not cash. The playthrough condition then applies to those winnings in the same way as a deposit bonus. Expect the target to extend by the value of what the spins produce.
Spins carry their own expiry, which is often shorter than the bonus expiry. Unused spins simply disappear when that window closes. Playing them late in the window is fine only if you can also clear the resulting winnings.
The bet cap still applies while the spins run. Many spin features place larger stakes than a normal round, so check that the cap covers them. A win from a stake above the cap can be lost before you see it.
A common mistake is to treat spin winnings as cash and request a withdrawal. The request fails because the winnings are still bonus. Clear the playthrough first, then the amount moves toward the withdrawable side.
Cashing Out Bonus Winnings
Withdrawal opens only when the playthrough target is fully met. Until then, bonus money stays on the bonus side of the balance. The cashier shows which part is which, and that split is the real answer to whether you can withdraw.
Account checks run before the first payout on any account. They confirm your identity against the details you registered with, so mismatched details slow the payout. Completing that step early keeps later requests simple.
The expiry clock runs alongside the playthrough. A bonus that lapses returns any cleared progress to zero, and the winnings go with it. Planning sessions around the expiry avoids losing a nearly finished target.
If you claimed more than one bonus, each keeps its own target and its own expiry. Withdrawing from a mixed balance can confuse the split, so clear one bonus fully. That keeps the cashier picture readable.
A withdrawal request usually closes the active bonus. Any bonus money not converted at that point does not travel with the payout. Clear the target before you ask for the money.
Traps to Avoid
Most forfeited bonuses come from a small set of habits. Each one is easy to prevent once you know it.
- Depositing before opting in. The bonus never attaches, and the deposit counts as plain cash. Claim the offer first, then deposit.
- Placing one stake above the cap. That single bet can void the winnings behind it. Keep every stake within the cap for as long as the bonus is live.
- Grinding a low-contribution game. It feels like progress but moves the target slowly. Pick games that count in full.
- Ignoring the expiry while playing. A lapsed bonus erases cleared progress. Track the window and finish within it.
- Requesting a withdrawal mid-wagering. The request closes the bonus and leaves the unclaimed part behind. Finish the target first.
- Holding two bonuses at once. Each target stays separate, and progress splits between them. Clear one before claiming the next.
- Leaving unused spins to the last day. They can expire before you clear their winnings. Use them while there is room to finish the playthrough.
The casombie casino login also matters for account safety: signing in on a shared device can leave a session open for someone else. A single account is the rule, so never open a second one to chase a bonus. Both habits lead to the same place, a locked or emptied bonus balance.